Frequently Asked Questions


Our staff and volunteers are often busy supporting clients, so if you can’t get hold of someone straightaway please do leave a message. However, we thought to answer some of the questions we are most often asked, please take a moment and see if your enquiry is answered in our FAQ’s.

BeaconSY Support

What help can BeaconSY give me?

Our focus is to support care givers, helping them to cope with the competing demands on their time, managing their own well being, while looking after their cared for significant others, family member or friend. To find out more about our services click here.

I’d like to know more about becoming a volunteer with BeaconSY.

We are always looking to grow our volunteer team. If you have experience of being a carer in the past, or have a therapy skill that you would like to offer our clients, or if you just want to give some of your valuable time and make a difference in someone’s life we would love to hear from you. Just fill in our contact form and one of the team will be in touch as soon as possible.


How does caring affect your life?

For many carers, caring can have positive and rewarding aspects, there are lots of reasons why caring can also leave you needing support. Caring can impact the following areas of your life


  • Caring can lead to poverty if you have to give up work to care or are managing on benefits. The aids and equipment needed to help care can add an extra drain on tight finances.
  • Carers in poverty will not be able to afford to do the things that many of us take for granted, such as buying new or warm clothes, heating the house, house repairs,running a car or paying a bus fare.
  • Becoming a carer can feel like a constant battle to access help for you and the person you care for, for example getting the right diagnosis for your child’s condition, appropriate support at school for a young carer in your family, adapting the home and benefits or other financial help.

Physical and Emotional Wellbeing

  • Caring can make you physically exhausted – you might be getting up several times in the night as well as caring throughout the day. You might need to lift and support an adult who is a lot heavier than you. You might be juggling caring with looking after the rest of your family and holding down a job.
  • Caring can leave you emotionally exhausted because of the strain of seeing someone you care about experiencing pain, distress or discomfort.
  • Caring can lead to mental health issues stress and depression
  • Caring can affect relationships with your family or partner or friends


  • Caring can be isolating as you may find you can rarely leave the house.
  • People and neighbour’s attitudes may change towards you because of your caring role
  • It may be hard to sustain friendships or develop new ones or keep up with interests and activities you may have previously enjoyed.

Career/Education (Young Carers)

  • Young carers can find it hard to go to school/college/university or keep up with course work. They can be bullied and find it difficult to make or keep friends. They can take on responsibilities well beyond their years and have little time for play or socialising or to be children or young people.
  • Caring may mean that you have to put your chance of a career on hold or never have the opportunity to fulfil your life ambitions
Am I a carer?

A carer is anyone who cares paid as well as unpaid, for a significant other, friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

What is the Care Act?

The Care Act 2014 came into effect from April 2015 and replaced most previous law regarding carers and people being cared for. It outlines the way in which local authorities should carry out carer’s assessments and needs assessments; how local authorities should determine who is eligible for support; how local authorities should charge for both residential care and community care; and places new obligations on local authorities.

The Care Act is mainly for adults in need of care and support, and their adult carers. There are some provisions for the transition of children in need of care and support, parent carers of children in need of care and support, and young carers. However, the main provisions for these groups (before transition) are in the Children and Families Act 2014


What are my rights as a carer?

Under the Care Act you are entitled to a carer’s assessment where you appear to have needs, this matches the rights to an assessment of the person being cared for. You will be entitled to support if you meet the national eligibility criteria.

The person you care for is entitled to a ‘needs assessment’ if they appear to have needs for care and support.

Local authorities can arrange for other organisations such as charities or private companies to carry out assessments.

  1. What are the ‘wellbeing’ principles?

The Care Act introduced a general duty on local authorities to promote an individual’s ‘wellbeing’. This means that they should always have a person’s wellbeing in mind and when making decisions about them or planning services.

Wellbeing can relate to:

  • personal dignity (including treatment of the individual with respect)
  • physical and mental health and emotional wellbeing
  • protection from abuse and neglect
  • control by the individual over day-to-day life (including over care and support)
  • participation in work, education, training or recreation
  • social and economic wellbeing
  • domestic, family and personal relationships
  • suitability of living accommodation
  • the individual’s contribution to society

The wellbeing principles are also part of the eligibility criteria. Local authorities must consider the impact of your role as a carer on your wellbeing. Similarly, they must consider the impact of a disabled person’s needs on their wellbeing. If the impact is significant then the eligibility criteria are likely to be met.

I provide care for my disabled child. Can I have an assessment separately to my child?

Yes. The Children and Families Act 2014 gives you a standalone right to an assessment as the parent of a disabled child.

We’d love to hear from you

If you didn’t find the information you were looking for please do give our team a call on 01226 814 012 or if you still cannot get through just send us a message via our contact us page. One of our team will get back to you within two working days.