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FAQ

Frequently Asked Questions

Our staff and volunteers are often busy supporting clients, so if you can’t get hold of someone straightaway please do leave a message. However, we thought to answer some of the questions we are most often asked, please take a moment and see if your enquiry is answered in our FAQ’s.

General FAQs

We define carers in Barnsley as:
‘Ordinary people whose lives have changed because they are looking after a relative or friend, who because of a disability, illness, substance misuse, special conditions or the effects of old age cannot manage without help’ –  Barnsley’s Carers Strategy 2017-2020

‘A carer is someone who looks after a partner, relative, friend, an older person or someone who has a disability or long term illness’ – Rotherham Metropolitan Borough Council

We are willing to offer emotional support for as long as you require. Also, you can dip in and out of the service as needs be.

Usually yes, we have drop-in sessions Tuesdays and Thursdays, but due to COVID-19 restrictions this is not possible at the moment, nevertheless you are more than welcome to give us a call when you need us.

Yes, we will try our best to ensure you have the same Support Worker throughout your Beacon South Yorkshire journey. If this is not possible, we will discuss your options with you.

All sessions are confidential unless any safeguarding issues were to arise. The safeguarding issues will be discussed during in your assessment.

All services are free. Although as a charity we do welcome any donations, no matter how small.

Again, all-our services are free. Although due to the cost of products used, we do ask for a minimum of £5 donation for each therapy session.

If you didn't find what you needed...

If you didn’t find the information you were looking for please do give our team a call on 01226 814 012 or if you still cannot get through just send us a message via our contact us page. One of our team will get back to you within two working days.

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